Refund policy

At ProElite Dental Supply, your satisfaction is our priority. We offer a 14-day return policy, allowing you to request a return within 14 days of your purchase.

Eligibility for Returns:

• Items eligible for return must be undamaged and in their original packaging.

• Returns are accepted within 14 days from the date of purchase.

Non-Returnable Items:

• Opened consumable products, such as Endo files, Diamond Burs, etc., are not eligible for return.

Restocking Fee: To cover the processing and handling costs associated with returns, we have implemented a restocking fee policy.

• Restocking Fee Rate: 25% of the purchase price.

• Refund Process: Once we receive and inspect the returned product, we will process your refund minus the applicable restocking fee.

• Exceptions: The restocking fee may be waived at our discretion in certain circumstances, such as exchanges for similar products.

How to Start a Return: To initiate a return, please contact us at support@proelitedental.com. 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach out to us at support@proelitedental.com.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.

Refunds: Once we’ve received and inspected your return, we will notify you whether the refund was approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@proelitedental.com.