Refund & Return Policy

At ProElite Dental Supply, your satisfaction is our priority. We offer a 14-day return policy, allowing you to request a return within 14 days of your purchase.

Eligibility for Returns

Items eligible for return must be undamaged and in their original packaging.

Returns are accepted within 14 days from the date of purchase.

NanoPix Digital Sensor Return Eligibility

Due to the software, driver, calibration, and system-integration requirements associated with NanoPix Digital Sensors, proper installation and setup by ProElite Dental Supply’s designated IT support team is required as a condition of return eligibility.

For a NanoPix return request to be considered within the applicable return period, the customer must have completed or properly attempted installation and configuration through the IT support process specifically provided and directed by ProElite Dental Supply.

Installation, configuration, driver modification, or setup performed independently, through a third party, directly through the manufacturer, or by any method outside of ProElite Dental Supply’s designated IT installation process may render the NanoPix Digital Sensor ineligible for return, refund, exchange, or store credit.

Customers experiencing compatibility, installation, connectivity, imaging, or software-related concerns must first provide ProElite Dental Supply’s designated IT team a reasonable opportunity to properly install, configure, troubleshoot, and verify the NanoPix system before a return request can be considered.

Failure to follow the provided installation instructions or designated IT installation process will result in the return request being ineligible to move forward.

Non-Returnable Items

The following items are final sale and are not eligible for return, refund, exchange, or store credit:

• Consumable products, including but not limited to Endo files, Diamond Burs, polishing accessories, and other single-use or sterilization-limited products.

• Replacement parts, replacement components, service parts, repair parts, and individual unit replacement pieces, including items purchased separately or supplied as replacement components for existing equipment.

• Any item specifically marked as non-returnable or final sale at the time of purchase.

Restocking Fee

To cover the processing and handling costs associated with returns, we have implemented a restocking fee policy.

Restocking Fee Rate: 25% of the purchase price.

Refund Process: Once we receive and inspect the returned product, we will process your refund minus the applicable restocking fee.

Exceptions: The restocking fee may be waived at our discretion in certain circumstances, such as exchanges for similar products.

Large Equipment & Freight Orders

For larger equipment purchases requiring freight shipment, specialized delivery coordination, installation logistics, or additional handling, including but not limited to CBCT units, delivery/assistant cart systems, operatory equipment, and large-volume orders, ProElite Dental Supply reserves the right to conduct a mandatory equipment evaluation and return authorization review prior to approving any return, exchange, or financial reimbursement.

Eligibility for return or refund on these items will be determined based on equipment condition, installation status, usage, freight condition, and overall return feasibility. Additional freight, shipping, handling, deinstallation, or logistics-related costs may apply and are non-refundable unless otherwise agreed upon in writing.

How to Start a Return

To initiate a return, please contact us at support@proelitedental.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach out to us at support@proelitedental.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund was approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@proelitedental.com.