Shipping policy
Standard Shipping
In-stock orders are shipped from our Dallas, Texas fulfillment center, Monday through Friday, excluding federal holidays.
Standard delivery is typically 3–5 business days from the ship date. During holidays or periods of increased volume, order processing may require an additional 2–3 business days.
Qualifying orders within the continental United States receive free standard shipping. Other eligible orders qualify for a $7 flat shipping rate.
Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories are subject to a $75 shipping fee. Oversized products and freight orders may incur additional charges.
Expedited Shipping
Expedited shipping is available on eligible orders for an additional fee at checkout. Expedited delivery is typically 2–3 business days from the ship date. Processing and payment verification time are not included in the delivery estimate.
Signature Requirement
All orders require a signature upon delivery. Customers are responsible for providing an accurate shipping address and being available to receive signature-required or scheduled deliveries.
Additional costs resulting from missed deliveries, address corrections, re-delivery, storage, or unauthorized refusal of delivery may be charged to the customer.
Large Equipment & Manufacturer-Direct Shipping
Large equipment, oversized products, and specialized orders may ship by freight or directly from domestic or international manufacturers. These shipments may require scheduled delivery, specialized handling, customs clearance, or additional coordination.
ProElite Dental Supply will remain the customer's point of contact and make reasonable efforts to coordinate delivery; however, all delivery dates are estimates and are not guaranteed.
ProElite Dental Supply is not responsible for delays or additional delivery time caused by manufacturers, freight carriers, customs holds or inspections, ports, government agencies, weather, transportation disruptions, or other circumstances outside of our reasonable control.
Customers should inspect freight shipments upon delivery and document any visible damage on the delivery receipt or bill of lading before acceptance. Shipping damage must be reported to ProElite Dental Supply promptly.
Unless otherwise expressly agreed to in writing, freight delivery does not include unpacking, uncrating, inside delivery, placement, or movement of equipment. The customer is responsible for arranging adequate personnel, equipment, and access necessary to receive and move large, palletized, or crated items from the carrier’s designated delivery point into the facility. Any costs associated with such services are the responsibility of the customer.
International Shipping
We currently do not offer standard shipping to customer addresses outside the United States and U.S. territories. Certain manufacturer-direct orders may originate internationally.
Acceptance of Terms
By placing an order with ProElite Dental Supply, the purchaser acknowledges and agrees to this Shipping Policy.
Shipping and delivery dates are estimates. Delays outside of ProElite Dental Supply's reasonable control do not constitute grounds for cancellation, refund, refusal of delivery, or chargeback solely due to a missed estimated delivery date, except as otherwise required by applicable law.
ProElite Dental Supply is not liable for business interruption, lost revenue, scheduling expenses, or other consequential losses resulting from shipping or delivery delays outside of its reasonable control, to the extent permitted by applicable law.
Questions or Concerns?
If you have any questions regarding your shipment, feel free to reach out to our support team at support@proelitedental.com. We're here to help.