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Does the Helios 500 require a subscription? No, the Helios 500 includes all necessary software with no ongoing fees.
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Is training available for new users? Yes, comprehensive training is provided to ensure seamless adoption.
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What is the return policy? The Helios 500 comes with a 30-day satisfaction guarantee.
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Is the scanner compatible with other dental software? The Helios 500 comes with its own dedicated software designed for optimal product efficiency, ensuring seamless operation and superior performance.
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How long does it take to set up the Helios 500? The setup process is quick and straightforward, typically taking less than 30 minutes.
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What kind of support is available after purchase? Our dedicated support team is available for technical assistance, software updates, and troubleshooting.
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Can the scanner handle pediatric cases? Yes, the Helios 500 is versatile and suitable for patients of all ages, including children, and initially comes with two size heads specifically designed for adult and pediatric cases.
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What maintenance is required for the Helios 500? Minimal maintenance is needed; regular cleaning of the scanner head is required, and the heads should be autoclaved after each patient use. Regular software updates are also recommended.
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Does the Helios 500 work with wireless connectivity? The scanner connects via USB-C
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What is the average lifespan of the Helios 500? With proper care, the Helios 500 is designed to last many years, supported by a 2-year warranty.
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Do you offer the Helios 500 with a Laptop? Yes, this is an additional charge Click here.